Call Intelligence

Calls Dashboard

Real-time data from Aircall · 1,919 total calls in system

⚠️ Saturday Coverage Crisis
98% Miss Rate on Saturdays

Nearly all inbound calls are going unanswered on Saturdays. This is a major revenue leak — every missed call is a lost lead. Assign at least 2–3 agents for Saturday coverage immediately.

98%
Calls Today
50
Last 24 hours
This Week
0
Last 7 days
Missed Rate (24h)
0%
0 missed of 50
Avg Duration
5m 29s
Last 30 days
Call Volume Heatmap
Last 7 days × 24 hours — darker = more calls
12a
3a
6a
9a
12p
3p
6p
9p
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Low
High
Miss Rate Trend
Weekly miss rate % over time
Call Duration Distribution
Calls by length — last 30 days
Daily Call Volume — Last 14 Days
Total vs Missed
Total
Missed
Duration Distribution
Last 30 days
< 1 min
8
1–3 min
9
3–5 min
10
5–10 min
15
> 10 min
8
Agent Availability
Real-time status · calls today · miss rate
AgentStatusCalls TodayMiss RateAvg Duration
Tomiwa Salami
offline160%4m 38s
Jhumar Caramat
offline130%6m 39s
Marjorie Mercadero
offline60%9m 4s
Regine Rose Cabañero Cabañero
offline30%6m 1s
Khryzza Castillo
offline20%14m 18s
Giovanna Mendez
offline10%5m 29s
Calls by Line
Last 30 days · Total vs Missed
Top Agents
By call volume · last 30 days
1
Tomiwa Salami
0 missed · avg 4m 38s
16
2
Jhumar Caramat
0 missed · avg 6m 39s
13
3
Marjorie Mercadero
0 missed · avg 9m 4s
6
4
Regine Rose Cabañero Cabañero
0 missed · avg 6m 1s
3
5
Khryzza Castillo
0 missed · avg 14m 18s
2
6
Giovanna Mendez
0 missed · avg 5m 29s
1
Lines Detail
LineTotal CallsMissedMissed %Avg Duration
Account Updates1900.0%6m 4s
CSR- General1100.0%5m 32s
Client Onboarding500.0%10m 26s
Billing inquiries300.0%10m 40s
Spanish100.0%5m 29s